Privacy

Privacy statement

At Femmecare we handle your personal data carefully, and your medical data especially so. This privacy statement sets out which data we process, why, who can see it and what rights you have. This applies to you both as a patient and as a visitor to our website. This English version is provided purely as a courtesy. The Dutch version is the only binding text: in the event of any difference, the Dutch text applies.

In brief

  • Only what is necessary. We process your data to give you good care and to comply with the law.
  • Need to know. Only those involved in your care can see your medical data. Everyone has a duty of confidentiality.
  • Secure sharing. We share data with other care providers only through secure channels, such as ZorgMail.
  • Your file: 20 years. That is the statutory retention period for medical files.
  • You have rights. Such as viewing and receiving a copy of your file, correction and, under conditions, destruction.
  • Questions? Email secretariaat@femmecare.nl.

1Who are we?

Femmecare is a clinic for specialist gynaecological care in Maastricht. Femmecare Clinics B.V. is the controller for the processing of your personal data as described in this privacy statement. We process your data in accordance with the General Data Protection Regulation (GDPR) and the Dutch Medical Treatment Agreement Act (WGBO).

Femmecare Clinics B.V.

Wethouder van Caldenborghlaan 43C
6226 BS Maastricht
Chamber of Commerce (KvK) number 97557102

Privacy contact

secretariaat@femmecare.nl
Telephone 043 700 9773

2Which data do we process?

If you are a patient

  • name, address, date of birth and contact details;
  • your citizen service number (BSN) and your identity document for verification;
  • your health insurer and policy number;
  • your GP and pharmacy;
  • your referral;
  • medical data: your symptoms, examinations, results, ultrasound images, medication, treatments and reports.

If you use our website

  • data you enter in a form or email, such as name, email address, telephone number and date of birth;
  • data about your visit to the website, such as clicking and browsing behaviour;
  • IP address, internet browser and device type.

Medical data are special categories of personal data. We handle them with extra care.

3What do we use your data for?

  • To provide you with care: examination, treatment, aftercare and consultation with other care providers involved in your care.
  • Because the law requires it: such as keeping a medical file and recording and verifying your BSN.
  • For your invoice.
  • To improve our care: after a consultation you may receive a questionnaire about your experience by email. We use the answers anonymised where possible, and only to improve our care.
  • To answer your questions that you ask via the website, by email or by telephone.
  • To send information, newsletters or updates: only with your consent.
  • To improve our website and keep it secure.

We process your data only where there is a legal basis for it, such as the treatment agreement you have with us, a legal obligation, your consent or a legitimate interest.

4Who can see your data?

Your file is held in our electronic patient record. Access is personal and tied to a person’s role: staff see only what they need for their work.

  • Your medical data are assessed and recorded only by BIG-registered care providers.
  • Administrative staff see only what is needed for your appointment, for example.
  • Outside opening hours, the doctor on duty can view your file if you call our emergency number.
  • Everyone who works at Femmecare has a duty of confidentiality.
  • Who views or changes your file is recorded automatically.

5Sharing with others

We share your data only where this is necessary for your care, where the law requires it, or with your consent. For example:

  • Your GP is informed about your treatment, unless you indicate that you do not want this.
  • Other care providers, such as the hospital, if your care is transferred.
  • A laboratory, if we have tests carried out.
  • Your pharmacy, if you receive a prescription.

If you would like us to request data from another care provider, such as your GP or a previous gynaecologist, we do so only with your written consent. You can withdraw that consent at any time.

Sent securely

We share medical data with other care providers only through secure channels, such as ZorgMail and ZorgDomein.

Your health insurer

You receive the invoice yourself and submit it to your health insurer yourself.

Companies that process data on our instructions, such as the supplier of our patient record system and of our website, may use your data only for us. We conclude data processing agreements with them.

6How long do we keep your data?

20 yearsmedical file

We keep your file for twenty years, counted from the last change, or longer if this is necessary for good care. This is laid down in law (Article 7:454 of the Dutch Civil Code).

Data you send via a contact form on the website are kept for a maximum of 2 years. Other data are kept no longer than necessary for the purpose for which we collected them.

7How do we secure your data?

We take appropriate technical and organisational measures to protect your data against loss or unlawful use. For example:

  • secure connections (SSL);
  • personal login details and role-based access;
  • automatic logging of who views or changes the file, with regular checks;
  • documents and images are not stored locally;
  • regular software updates.

If something does go wrong, we report and investigate it in accordance with our internal procedure.

8Cookies

Our website uses cookies: small files stored on your device. We use functional cookies, which are needed for the website to work properly, and analytical cookies, which show us how the website is used.

CookieVanPurposeStored
ss_cvrSquarespacerecognises unique visitors and tracks their sessions on the website2 years
ss_cvtSquarespacerecognises unique visitors and tracks their sessions on the website30 minutes
_gaGoogle Analyticsdistinguishes visitors2 years
_ga_<id>Google Analyticsremembers the session2 years

If you do not want cookies, you can disable or delete them in your browser settings. If we use tracking cookies, we ask for your consent first.

9Your rights

  • Access and a copy

    You may view your file and receive a copy.

  • Correction and addition

    If data are incorrect, we have them corrected. You can also have your own statement added to your file.

  • Destruction

    You can ask for your file to be destroyed. The law provides for exceptions; our medical director assesses your request.

  • Objection and withdrawing consent

    You can object to the use of your data, and withdraw consent you have given at any time.

You can send a request to secretariaat@femmecare.nl. We respond as soon as possible, and within four weeks at the latest.

10Questions or a complaint

If you have a question about your privacy, or are not satisfied with how we handle your data, please contact us at secretariaat@femmecare.nl. You can also send a complaint to klachten@femmecare.nl.

You also always have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

11Changes

We may amend this privacy statement. The most recent version is always on this page.

Version: October 2026

Questions about your privacy?

Please feel free to contact us. We are glad to help.

Call during opening hours043 700 9773 Questions and requestssecretariaat@femmecare.nl

See also our treatment agreement and terms and conditions.