Terms and conditions
Femmecare terms and conditions
These terms apply to the use of our website and to appointments and treatments at Femmecare. Our treatment agreement and our payment terms also apply to your treatment and to payments. This English version is provided purely as a courtesy. The Dutch version is the only binding text: in the event of any difference, the Dutch text applies.
In brief
- Your treatment falls under the treatment agreement, based on the WGBO.
- Dutch health insurance? Then you are insured for our care and you pay only after the reimbursement from your health insurer. See our payment terms.
- Unable to attend? Cancel your appointment at least 24 hours in advance (on working days). Otherwise we may charge a no-show fee.
- Information on the website is not personal medical advice.
- Dutch law applies.
1Definitions
In these terms and conditions:
- Femmecare
- Femmecare Clinics B.V., Wethouder van Caldenborghlaan 43C, 6226 BS Maastricht, Chamber of Commerce (KvK) number 97557102.
- Website
- www.femmecare.nl
- Patient or you
- Anyone who uses Femmecare’s services via the website, or who registers for treatment.
2Applicability
These terms and conditions apply to all visits to and use of the website, to appointments made via the website, to the information we provide and to all treatments Femmecare offers, unless expressly agreed otherwise.
3Information on the website
The information on the website has been compiled with care, but is never personal medical advice. For medical questions, a diagnosis or treatment, always contact a GP or specialist.
Femmecare does its best to provide correct and up-to-date information, but cannot guarantee that all information is always complete, correct and current.
4Treatments
Our treatment agreement.
5Payments
Payment for your treatment is governed by our general payment terms. These set out, among other things, the payment period and the goodwill arrangement.
If you have Dutch health insurance, you are insured for Femmecare’s care, and you pay only after you have received the reimbursement from your health insurer.
6Appointments, cancellation and no-show
Your appointment
An appointment request via the website or by telephone is only final once Femmecare has confirmed the appointment.
Cancellation: at least 24 hours in advance (on working days)
If you cannot attend, cancel your appointment at least 24 hours in advance (on working days).
If you do not cancel in time, or do not attend without notice (no-show), Femmecare may charge a no-show fee. Your health insurer does not reimburse this fee. The amount is stated in the uninsured care table on our page self-pay rates.
7Privacy and cookies
Femmecare respects your privacy. How we handle your data and cookies is set out in our privacy statement.
8Intellectual property
All texts, images and other materials on the website are the property of Femmecare or its licensors, unless stated otherwise. The word ‘Femmecare’ is a protected trade mark. You may not copy, distribute or otherwise use material from the website without written permission.
The photography on this website was taken by Nas Radine Touhami; the visual identity was developed by Yorit Kluitman. Their work is used with permission.
9Liability
The website
Femmecare is not liable for damage caused by use of the website, or by incorrect or incomplete information on the website. Femmecare is not responsible for the content of external links.
Your treatment
Liability in respect of medical treatment is governed by the rules of the WGBO. That liability cannot be limited or excluded (Article 7:463 of the Dutch Civil Code).
10Complaints and disputes
Are you dissatisfied? We would like to hear it, so that we can look for a solution together. Submitting a complaint costs you nothing.
Discuss it with your doctor
A misunderstanding can often be resolved in a conversation. This is not required: you may also go straight to the next step.
Help from the complaints officer
An independent complaints officer from DOKh will help you free of charge. Telephone 072 527 91 00 (option 2) or geschillen.dokh.nl.
Submit your complaint in writing
By email to klachten@femmecare.nl, or by post to the management of Femmecare, Wethouder van Caldenborghlaan 43C, 6226 BS Maastricht. We confirm your complaint within 5 working days. You receive our written response within 6 weeks. If we need more time, we will let you know before the end of those 6 weeks; we then extend by a maximum of 4 weeks.
The disputes committee
If we cannot resolve it together, you can put your complaint to the independent DOKh disputes committee, of which Femmecare is a member, in accordance with the Dutch Healthcare Quality, Complaints and Disputes Act (Wkkgz).
You can also turn to the Dutch National Health Care Report Centre (Landelijk Meldpunt Zorg), the Regional Disciplinary Tribunal for Health Care, or the courts.
11Changes
Femmecare may amend these terms and conditions. The most recent version is always on this page.
12Governing law
These terms and conditions are governed exclusively by Dutch law. Disputes are submitted to the competent court.
Version: October 2026
Questions about these terms?
Please feel free to contact us. We will gladly explain.
See also our treatment agreement, payment terms and privacy statement.